Code of Good Practices
Our mission is to empower people to experience Israel by offering the best places to stay and the most fantastic attractions to visit most conveniently. To achieve this goal, we will live up to the following good practices:
We bring you to experience attractions and other Trip Providers.
We listen to you & We hear you: we show uncensored reviews on our social networks platforms: Facebook, Instagram, YouTube and Linkined.
We promise you an informative, user-friendly website that guarantees the best available prices.
Introduction TCs
These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email, or by telephone. By accessing, browsing, and using our (mobile) website or any of our applications through whatever platform (hereafter collectively referred to as the “Platform”) and/or by completing a reservation, you acknowledge and agree to have read, understood, and agreed to the terms and conditions set out below (including the privacy statement).
These pages, the content, and infrastructure of these pages, provided by us on these pages and through the website, are owned, operated, and provided by Xanado.co.il and are provided for your personal, non-commercial (B2C) use only, subject to the terms and conditions set out below. The relationship that we have with the Trip Providers are governed by separate terms and conditions which govern the 3rd party commercial relationship. The Trip Provider, booking.com or Viator.com, acts in a professional manner vis-à-vis Xanado.co.il when making its product and/or service available on or through Xanado.co.il (business-to-consumer (“B2C”) relationship). Note that Trip Providers may have, declare applicable, and/or require (acceptance of) – in addition to the policies and fine print as disclosed on the website, their own (delivery/shipping/carriage/usage) terms and conditions and house rules for the use, access, and consummation of the Trip (which may include certain disclaimers and limitations of liability).
Definitions
“us,” “we,” or “our” means Xanado.co.il . “Platform” means the (mobile) website and app on which the Trip Service is made available owned, controlled, managed, maintained, and/or hosted by Xanado.co.il. “Trip” means the various travel products and services that can be ordered, acquired, purchased, bought, paid, rented, provided, reserved, combined, or consummated by you from the Trip Provider.
“Trip Provider” means the professional provider, such as Booking.com and/or Viator.com of accommodations (e.g. hotel, motel, apartment, bed & breakfast), attractions (e.g. (theme) parks, museums, sightseeing tours), transportation provider (e.g. car rentals, cruises, rail, airport rides, bus tours, transfers), tour operators, travel insurances, and any other travel or related product or service as from time to time available for Trip Reservation on the Platform (B2C).
“Trip Service” means the online purchase, order, (facilitated) payment, or reservation service as offered or enabled by “booking.com” in respect to various products and services as from time to time made available by Trip Providers on the Platform.
“Trip Reservation” means the order, purchase, payment, booking, or reservation of a Trip by “booking.com”.
- Scope & Nature of Our Service
Through the Platform, we (Xanado.co.il by Xanado Israel traveling Reviews and its affiliate (distribution) partners) provide an online platform through which Trip Providers—in their professional conduct of business can advertise, market, sell, promote, and/or offer (as applicable) their products and service for order, purchase, reservation, hire, and through which relevant visitors of the Platform can discover, search, compare, and make an order, reservation, purchase, or payment (i.e. the Trip Service). By using or utilizing the Trip Service (e.g. by making a Trip Reservation through the Trip Service), you enter into a direct (legally binding) contractual relationship with the Trip Provider with which you make a reservation or purchase a product or service (as applicable). At all times, we act solely as an intermediary marketting afiliate between you and the Trip Provider. A confirmation email for any order or service on behalf of the Trip Provider will be delivered by the Provider. In any event, Xanado.co.il does not (re)sell, rent out, offer any (travel) product or service, and do NOT bill andor charge the visitor in any event.
When rendering our Trip Service, the information that we disclose is based on the information provided to us by Trip Providers. The Trip Providers that market and promote their Trips on our Platform are fully responsible for updating all rates/fees/prices, availability, policies, conditions, and other relevant information that gets displayed on in xanando co.il . Although we will use reasonable skill and care in performing our Trip Service, we will not verify and cannot guarantee that all information is accurate, complete, or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade, or maintenance of our Platform or otherwise), inaccurate, misleading, or untrue information, nor non-delivery of information. Each Trip Provider remains responsible at all times for the accuracy, completeness, and correctness of the (descriptive) information (including the rates/fees/prices, policies, conditions, and availability) displayed on our Platform. Our Platform does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification, or (star) rating of any Trip Provider (or its facilities, venue, vehicles, (main or supplemental) products or services) made available, unless explicitly indicated or set out otherwise.
Our Trip Service is made available for personal and non-commercial use only. Therefore, you are not allowed to resell, deep link, use, copy, monitor (e.g. spider, scrape), display, download, or reproduce any content or information, software, reservations, tickets, products, or services available on our Platform for any commercial or competitive activity or purpose. - Prices, Crossed-Out Rates & We Price Match
Prices on Xanado.co.il are NOT offered!. However, prices are provided by the Trip Providers when directed from xanado.co.il on, and are highly competitive. All prices for your Trip on 3rd party platform, such as booking.com, are displayed without VAT/sales tax and all other taxes (subject to change of such taxes) and fees, unless stated differently on their Platform or the confirmation email/ticket, will be added separately. Ticket prices are per person or group and subject to validity or expiration as indicated on the ticket, if applicable. Applicable fees and taxes (including tourist/city tax) may be charged by the Trip Provider in the event of a no-show or cancellation.
Sometimes cheaper deals are available on our Platform in the “Hot Deals” page (i.e https://www.xanado.co.il/israel/portfolio/hot-deals-for-tel-aviv-hotels/) for a specific stay, product, or service; however, these rates made available by Trip Providers may carry special restrictions and conditions, for example non-cancelable and non-refundable or a specific booking/staying dates. Check the relevant product, service, and reservation conditions and details thoroughly for any such conditions prior to making your reservation.
Obvious errors and mistakes (including misprints) are not binding.
All special offers and promotions are marked as such. If they are not labeled as such, you cannot derive any rights in the event of obvious errors or mistakes. - Privacy and Cookies
Xanado.co.il respects your privacy. Please take a look at our Privacy and Cookies Policy as follows:
Our contact details:
Name: Xanado – Israel Traveling Reviews
Address: 22 Avraham keren st.
Phone Number: (972)(0)555592061
E-mail: sales@xanado.co.il
The type of personal information we collect through pop ups.
We collect and process the following:
Personal names, email contacts and/or Whatsapp number
Most of the personal information we process is provided to us directly by you for one of the following reasons:
We may send email marketing.
We also receive personal information indirectly ,in the following scenarios:
facebook Pixel when you land on one of our website pages.
Under the Isreal General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us.
How we store your personal information:
Your information is securely stored.
We will dispose your information following your request.
Your data protection rights:
Under data protection law, you have rights including,
(a) Your right of access – You have the right to ask us for copies of your personal information.
(b) Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
(c) Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
(d) Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
(e) Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
(f) Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at [info@xanado.co.il, 972-0-5555-92061 or postal 4420822 if you wish to make a request.
- Xanado.co.il does NOT bill and/or charge for consumers, in any way.
The Trip Providers pay a commission (being a small percentage of the product price (e.g. room price)) to Xanado.co.il after the end-user has consummated the service or product of the Trip Provider (e.g. after the guest has stayed at (and paid) the accommodations). Trip Providers can improve their ranking by increasing their commission (Visibility Booster). The use of the Visibility Booster (by increasing the commission in return for a better position in the ranking) is at each Trip Provider’s discretion and may be used from time to time and product to product offered. The algorithm of the ranking will take an increase in commission into account when determining the Default Ranking. Preferred partners pay a higher commission in return for a better position in the ranking.
Only Trip Providers which have a commercial affiliate relationship with Xanado.co.il (through an agreement) will be made available on Platform (B2C promotion of their product). Xanado.co.il is not an open platform (like Amazon or eBay) where end users can make their product available (no C2C platform); Xanado.co.il does not allow non-professional parties to offer or sell their products on or through Xanado.co.il. - Prepayment, Cancellation, No-shows, and The Fine Print
By making a Trip Reservation with a Trip Provider, you accept and agree to the relevant cancellation and no-show policy of that Trip Provider, and to any additional (delivery) terms and conditions of the Trip Provider that may apply to your Trip (including the fine print of the Trip Provider made available on our Platform and the relevant house rules of the Trip Provider), including for services rendered and/or products offered by the Trip Provider. The relevant (delivery/purchase/use/carrier) terms and conditions of an Trip Provider can be obtained with the relevant Trip Provider. The general cancellation and no-show policy of each Trip Provider is made available through the Trip Provider information pages, during the reservation procedure and/or in the confirmation email or ticket (if applicable)sent by them. Note that certain rates, fees, or special offers are not eligible for cancellation, refund, or change. Applicable city/tourist tax may still be charged by the Trip Provider in the event of a no-show or charged cancellation. Check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your reservation. Note that a Trip Reservation which requires down payment or (wholly or partly) prepayment may be canceled (without a prior notice of default or warning) insofar the relevant (remaining) amount(s) cannot be collected in full on the relevant due or payment date in accordance with the relevant payment policy of the Trip Provider and the reservation. Cancellation and prepayment policies may vary per segment, product, or service of each Trip. Carefully read The Fine Print (below the Trip types or at the bottom of each Trip Provider page on our Platform) and important information in your reservation confirmation for additional policies as may be applied by the Trip Provider (e.g. in respect of age requirement, security deposit, non-cancellation/additional supplements for group bookings, extra beds/no free breakfast, pets/cards accepted). Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account, and you will not be entitled to any refund of any (non-refundable) prepaid amount unless the Trip Provider agrees or allows otherwise under its (pre)payment and cancellation policy.
If you want to review, adjust, or cancel your Trip Reservation, revert to the confirmation email and follow the instructions therein. Note that you may be charged for your cancellation in accordance with the Trip Provider’s cancellation, (pre)payment and no-show policy, or not be entitled to any repayment of any (pre)paid amount. We recommend that you read the cancellation, (pre)payment and no-show policy of the accommodation provider carefully prior to making your reservation, and remember to make further payments on time as may be required for the relevant reservation.
If you have a late or delayed arrival on the check-in date or only arrive the next day, make sure to (timely/promptly) communicate this with the Trip Provider so they know when to expect you to avoid cancellation of your Trip (Reservation) or charge of the no-show fee. Our customer service department can help you if needed with informing the Trip Provider. Xanado.co.il does not accept any liability or responsibility for the consequences of your delayed arrival or any cancellation or charged no-show fee by the Trip Provider. - (Further) Correspondence and Communication
By completing a Trip Reservation, you agree to receive (i) an email which we may send you shortly prior to your arrival date, giving you information on your destination and providing you with certain information and offers (including third-party offers to the extent that you have actively opted in for this information) relevant to your Trip (Reservation) and destination, (ii) an email after arrival to rate the (experience with your) Trip Provider and the Trip Service, and (iii) an email which we may send to you promptly after your stay inviting you to complete our guest review form. See our privacy and cookies policy for more information about how we may contact you.
Xanado.co.il disclaims any liability or responsibility for any communication by or with the Trip Provider on or through its platform. You cannot derive any rights from any request to or communication with the Trip Provider or (any form of) acknowledgment of receipt of any communication or request. Xanado.co.il cannot guarantee that any request or communication will be (duly and timely) received/read by, complied with, executed, or accepted by the Trip Provider.
In order to duly complete and secure your Trip Reservation, you need to use your correct email address. We are not responsible or liable for (and have no obligation to verify) any wrong or misspelled email address, or inaccurate or wrong (mobile) phone number or credit card number.
Any claim or complaint against Xanado.co.il or in respect to the Trip Service must be promptly submitted, but in any event within 30 days after the scheduled day of consummation of the product or service (e.g. check out date). Any claim or complaint that is submitted after the 30 days period may be rejected, and the claimant will forfeit the right to any (damage or cost) compensation.
Due to the continuous update and adjustments of rates and availability, we strongly suggest making screenshots when making a reservation to support your position (if needed). - Disclaimer
Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we will only be liable for direct damages actually suffered, paid, or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the Trip Reservation confirmation email (whether for one event or series of connected events).
However and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents, or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents will be liable for (i) any punitive, special, indirect, or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability, and ratings) of the Trip Provider as made available on our Platform, (iii) the services rendered or the products offered by the Trip Provider or other business partners, (iv) any (direct, indirect, consequential, or punitive) damages, losses, or costs suffered, incurred, or paid by you, pursuant to, arising out of or in connection with the use, inability to use, or delay of our Platform, or (v) any (personal) injury, death, property damage, or other (direct, indirect, special, consequential, or punitive) damages, losses, or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the Trip Provider or any of our other business partners (including any of their employees, directors, officers, agents, representatives, subcontractors, or affiliated companies) whose products or service are (directly or indirectly) made available, offered, or promoted on or through the Platform, including any (partial) cancellation, overbooking, strike, force majeure, or any other event beyond our control.
Xanado.co.il is not responsible (and disclaims any liability) for the use, validity, quality, suitability, fitness, and due disclosure of the Trip and makes no representations, warranties, or conditions of any kind in this respect, whether implied, statutory or otherwise, including any implied warranties of merchantability, title, non-infringement, or fitness for a particular purpose. You acknowledge and agree that the relevant Trip Provider is solely responsible and assumes all responsibility and liability in respect of the Trip (including any warranties and representations made by the Trip Provider). Xanado.co.il is not a (re)seller of the Trip. Complaints or claims in respect of the Trip (including related to the offered (special/promotion) price, policy or specific requests made by Customers) are to be dealt with by the Trip Provider. Xanado.co.il is not responsible for and disclaims any liability in respect of such complaints, claims, and (product) liabilities.
You agree and acknowledge that the Trip Provider is at all times responsible for the collection, withholding, remittance, and payment of the applicable taxes due on the total amount of the (Trip) price or fee to the relevant tax authorities. Xanado.co.il is not liable or responsible for the remittance, collection, withholding, or payment of the relevant taxes due on the (Trip) price or fee to the relevant tax authorities. Xanado.co.il does not act as the merchant of record for any product or service made available on the Platform.
By uploading photos/images onto our system, thus social networks, blog or website (for instance in addition to a review) you certify, warrant and agree that you own the copyright to the photos/images and that you agree that Xanado.co.il may use the uploaded photos/images on its (mobile) website and app, and in (online/offline) promotional materials and publications and as Xanado.co.il at its discretion sees fit. The truthfulness, validity and right to use of all photos/images is assumed by the person who uploaded the photo, and is not the responsibility of Xanado.co.il or Booking.com disclaims all responsibility and liability for the pictures posted. The person who uploaded the photo warrants that the photos/images shall not contain any viruses, Trojan horses or infected files and shall not contain any pornographic, illegal, obscene, insulting, objectionable or inappropriate material and does not infringe any third party (intellectual property right, copyright or privacy) rights. Any photo/image that does not meet the aforesaid criteria will not be posted and/or can be removed/deleted by Xanado.co.il at any time and without prior notice. - Intellectual Property Rights
Unless stated otherwise, the software required for our services or available at or used by our Platform and the intellectual property rights (including the copyrights) of the contents and information of and material on our Platform are owned by Xanado.co.il, its Trip Providers or providers.
Xanado.co.il exclusively retains ownership of all rights, title and interest in and to (all intellectual property rights of) (the look and feel (including infrastructure) of) the Platform on which the service is made available (including the guest reviews and translated content) and you are not entitled to copy, scrape, (hyper-/deep)link to, publish, promote, market, integrate, utilize, combine or otherwise use the content (including any translations thereof and the guest reviews) or our brand without our express written permission. - Applicable law, jurisdiction & dispute resolution
These terms and conditions and the provision of our services shall be governed by and construed in accordance with Israel law. - About Xanado.co.il
The Trip Service is rendered by Xanado.co.il by Xanado Israel traveling Reviews which is a private registered firm incorporated under the laws of the Israel and having its offices at 22 Avraham Keren Kfar Saba 4420822, ISRAEL .
Copyright © Xanado.co.il .
